The primary hosting solution for KLER is Microsoft Azure, although we also have locally hosted and hybrid solutions available on request.
Azure runs in datacenters managed and operated by Microsoft. These geographically dispersed datacenters comply with key industry standards for security and reliability.
Microsoft takes a layered approach to security, to reduce the risk of unauthorized users gaining physical access to data and the datacenter resources. Datacenters managed by Microsoft have extensive layers of protection: access approval at the facility’s perimeter, at the building’s perimeter, inside the building, and on the datacenter floor.
Access request and approval
You must request access prior to arriving at the datacenter. You’re required to provide a valid business justification for your visit, such as compliance or auditing purposes. All requests are approved on a need-to-access basis by Microsoft employees. A need-to-access basis helps keep the number of individuals needed to complete a task in the datacenters to the bare minimum. After Microsoft grants permission, an individual only has access to the discrete area of the datacenter required, based on the approved business justification. Permissions are limited to a certain period of time, and then expire.
When you arrive at a datacenter, you’re required to go through a well-defined access point. Typically, tall fences made of steel and concrete encompass every inch of the perimeter. There are cameras around the datacenters, with a security team monitoring their videos at all times.
The datacenter entrance is staffed with professional security officers who have undergone rigorous training and background checks. These security officers also routinely patrol the datacenter, and monitor the videos of cameras inside the datacenter at all times.
Inside the building
After you enter the building, you must pass two-factor authentication with biometrics to continue moving through the datacenter. If your identity is validated, you can enter only the portion of the datacenter that you have approved access to. You can stay there only for the duration of the time approved.
You are only allowed onto the floor that you’re approved to enter. You are required to pass a full body metal detection screening. To reduce the risk of unauthorized data entering or leaving the datacenter without our knowledge, only approved devices can make their way into the datacenter floor. Additionally, video cameras monitor the front and back of every server rack. When you exit the datacenter floor, you again must pass through full body metal detection screening. To leave the datacenter, you’re required to pass through an additional security scan.
Azure is a multi-tenant service, which means that multiple customer deployments and VMs are stored on the same physical hardware. Azure uses logical isolation to segregate each customer’s data from the data of others. Segregation provides the scale and economic benefits of multi-tenant services while rigorously preventing customers from accessing one another’s data.
Microsoft helps ensure that data is protected if there is a cyberattack or physical damage to a datacenter.
Azure SQL Database firewall
To help protect customer data, Azure SQL Database includes a firewall functionality, which by default prevents all access to the SQL Database server. The gateway firewall can limit addresses, which allows customers granular control to specify ranges of acceptable IP addresses. The firewall grants access based on the originating IP address of each request.